Placing an order with us is easy.
We recommend creating an account when you place your first order on the website. You will be required to set up a password to do this. You can change your password at any time, and we recommend writing it down somewhere and keeping it safe as we won’t have access to this.
Here are the steps you need to follow to place an order:
1. FIND WHAT YOU'D LIKE TO BUY
If you are looking for inspiration, browse the website until you find a product that interests you. If you already know what you are looking for, use the search bar to find out if we sell it and what designs are available.
2. ADD THE PRODUCTS TO YOUR CART
Once you find the right product for you, click the ""Add Cart"" button on the item's product information page. Make sure your basket contains all the items you want to order. You can check the contents of your Cart at any time by clicking the Cart’s icon in the top section of our web page.
3. PROCEED TO CHECKOUT
When you're ready to place an order, click the ""Checkout Securely"" button. You will be taken to the checkout page.
4. SIGN IN
Specify whether you are a new or existing customer and click on the appropriate button.
If you are a new customer please fill out your details and proceed to enter your address details.
If you are an existing customer please click on 'Already have an account? Log in' link and sign in to your account. This will have been sent to you when you made your first order. Please remember to check your 'Junk' folder if you can't find this email. Alternatively, please use the 'Forgotten Password' link.
5. ENTER YOUR DETAILS
Fill the required details. All orders will be dispatched to the delivery address provided. If an alternative address is required please fill this in once you proceed to the next step.
6. CHECK AND SUBMIT YOUR ORDER
Check the accuracy of the information provided and make any adjustments you might have. Once an order has been placed and confirmed, the price quoted at the time of purchase will be honored, and no retroactive application of VAT will be applied to the order even if you're eligible for VAT exemption.
When you are ready click the ""Place Your Order"" button to submit your order. Once you place your order you will see the following message ""Thank you- we have received your order"" and you'll receive a confirmation email.
7. PROVIDE PAYMENT INFORMATION
It's time for the payment. We accept all debit and credit cards. You can also pay using Paypal. You must enter the card number without spaces or dashes.
All payments will be processed with a secure link between our online shop and our bank to ensure your card details are kept secure and various fraud checks can take place. The transaction will appear on your card statement as Green & Heath Ltd.