Unfortunately, we only provide the wallet for the parking permit to go in. You have to contact your local council to apply for a Blue Badge parking permit.

Yes, all of our wallets have been re-designed to fit the new parking permit that's being issued.

Unfortunately, we only provide the wallet for the parking permit to go in. You have to contact your local council to find out when your badge will arrive.

No, all of our wallets are specially designed to be hologram safe. The acetate stops before the hologram starts, therefore, it's never dragged underneath the plastic, saving it from being covered, scratched or damaged.

Wherever you see the sign 'RADAR LOCK' this key will open that toilet.

For fabric wallets, gently wipe with a damp cloth and mild soap if needed. For leather wallets, use a soft, dry cloth. Avoid harsh chemicals or abrasive materials. The protective acetate can be wiped with a soft cloth to remove fingerprints or smudges.

All our wallets are designed to fit the standard UK Blue Badge size (148mm x 105mm). They accommodate both the current blue badge and the older orange badge formats.

We offer some personalisation options on select products. Please check the product page for customisation options, or contact us at hello@bluebadgecompany.co.uk to discuss your requirements.

Absolutely! Our stylish products make thoughtful gifts for elders and those with mobility challenges. All items come beautifully packaged and can be shipped directly to the recipient if you provide their address at checkout.

Not at this time, but we're working on adding this option. In the meantime, you can purchase products directly for your loved ones.

You can order these through our online store at www.bluebadgecompany.co.uk.

Yes, once you have added all items to your basket, go to the checkout and select "Checkout without registering". 

You can create an account during checkout or by visiting our registration page. You'll need to provide your email address and create a password. We recommend writing down your password and keeping it safe as we won't have access to it.

Placing an order with us is easy:

1. Find what you'd like to buy - Browse the website or use the search bar to find products
2. Add products to your cart - Select VAT exempt option if eligible, then click "Add to Cart"
3. Proceed to checkout - Click "Checkout Securely" when ready
4. Sign in - Log in to existing account or proceed as new customer
5. Enter your details - Fill in delivery and billing information
6. Check and submit - Review your order and click "Place Your Order"
7. Provide payment information - We accept all debit/credit cards and PayPal

All payments are processed securely and will appear on your statement as Evans & Green Ltd.

Should you need to change an item on your order, or amend your delivery address, please contact us by emailing hello@bluebadgecompany.co.uk.
Due to the speed with which we dispatch orders, it may not always be possible to make changes, but we'll let you know what we can do. Please note that any amendments may result in your order being delayed.

Once an order is placed, we cannot guarantee cancellation due to fast processing. Please contact us immediately at hello@bluebadgecompany.co.uk if you need to cancel. If we can't stop the order, you can return it following our returns policy once received.

Yes, absolutely. All payments are processed through a secure link between our online shop and our bank. We use industry-standard encryption and security measures to protect your card details. Various fraud checks are performed to ensure your security.

We accept all major debit and credit cards (Visa, Mastercard, American Express) as well as PayPal. All card payments are processed securely.

Yes, we can accommodate bulk orders for organisations, care facilities, or groups. Please contact us at hello@bluebadgecompany.co.uk with your requirements for a quote.

Use the 'Forgotten Password' link on the login page. You'll receive an email with instructions to reset your password. Remember to check your junk/spam folder if you don't see the email.

Some of our products have been designed solely for the use of disabled people and are therefore entitled for the VAT exemption if the end user of the product is also eligible.

To waive VAT on a purchase, HMRC requires a simple declaration to be made as to the nature of the disability at the time of ordering. No proof of disability is needed to be shown to any party at any time.

Claiming VAT exemption on Blue Badge Co. is quick and easy - no account needed!

Products specifically designed for disabled use are eligible for VAT relief. This typically includes Blue Badge wallets, RADAR keys, and other mobility aids. Eligible products will be marked on their product pages.

No, HMRC only requires a simple declaration. You do not need to provide proof of disability to us or any other party.

Unfortunately, no. Once an order has been placed and confirmed, we cannot retroactively apply the VAT exempt discount. You must set up your account and apply VAT exemption before placing your order.

Please check the tracking details provided with your shipment email. If it says the order has been delivered but you still haven't received it, get in touch with us at hello@bluebadgecompany.co.uk.

For more information, you may also check our Shipping FAQ here.

Shipping is free on orders £20+ (after discounts). For orders under £20: £2.95 for small & light products, £4.95 for larger products. Express shipping is £6.95.

Standard delivery takes 2-3 working days via Royal Mail 48 or Evri. Express delivery (next working day, but can sometimes take up to 2 working days) is available via Royal Mail 24 or Evri.

Orders placed before 2:00 pm are dispatched the same day (Mon-Sun, excluding public holidays). Orders placed after 2:00 pm ship the next working day. Some products may require 1-7 working days of processing.

Currently, we primarily ship within the UK. For international orders, please contact us at hello@bluebadgecompany.co.uk to discuss shipping options and costs.

Yes, you'll receive a tracking code via email when your order ships. Royal Mail tracking updates only after a delivery attempt, while Evri provides full tracking throughout the delivery process.

The courier will leave a card with instructions. You can usually arrange redelivery or collection from a local depot. Check your tracking information for specific options from your courier.

Please check our returns and refunds FAQ here or contact us at hello@bluebadgecompany.co.uk with photos and your order details. We'll arrange a replacement or refund.

You can return unused items in their original packaging within 14 days of receiving them. Please email us first at hello@bluebadgecompany.co.uk for return instructions. A £3 handling fee applies for returns due to change of mind. Return postage is at your cost unless the item is faulty.

Refunds to credit cards take up to 10 business days. PayPal refunds take 3-5 days. Refunds are processed once we receive and inspect the returned item.

Yes, we can arrange exchanges subject to stock availability. Contact us at hello@bluebadgecompany.co.uk to arrange an exchange. The same return conditions apply.

Postage fees are non-refundable unless you received a faulty or wrong item. In those cases, we cover all return postage costs.

Don't worry, just get in touch with us at hello@bluebadgecompany.co.uk and we'll do everything we can to help.

You can email us at hello@bluebadgecompany.co.uk or connect with us through our social media channels (Facebook, Instagram, TikTok). We're a small team, so we currently don't offer phone support, but we respond to emails as quickly as possible.

We process orders 7 days a week and respond to emails Monday through Friday during business hours. We aim to respond to all enquiries within 24 hours.

We're primarily an online retailer based in Bristol. While we don't have a retail storefront, you can contact us to arrange collection if you're local.

Follow us on social media (Facebook, Instagram, TikTok) or sign up for our newsletter to receive updates on new products, special offers, and helpful tips.

Yes, we take data privacy seriously. We only use your information to process orders and communicate with you about your purchases. We never share your personal details with third parties for marketing purposes. See our Privacy Policy for full details.

We're committed to sustainability. Many of our products are made from recycled materials, and we use minimal, recyclable packaging wherever possible. We're always working to improve our environmental impact.