Returns and Refunds Explained

We hope you are delighted with your purchase. In the unlikely event the item doesn’t meet your expectations, or if you simply change your mind and don’t need the item anymore, you have a right to return the item within 14 days from receiving it, as long as it’s unused and in the original packaging.

Please note, if you ask for a refund, we will issue it when the item is returned,
and the amount will only include the price of the item, it won’t include postage


When you return an item to us, please remember to include:

  1. Your reference number: (if applicable)
  2. Name
  3. Order number
  4. The reason you are sending back your purchase

We will only refund postage if the item is faulty. If you changed your mind or want to return the item for other reasons, you will be paying for postage. The refund or replacement will only be issued once we receive the return, please make sure to let us know when the item was sent back.


If you receive Defective Goods, please get in touch with us and share images with details about the order to allow a thorough investigation. We will ask you to send the item back to us if needed.

  1. Upon inspection of the product, If a fault has been confirmed within 30 days of delivery, we will issue a full refund or a replacement depending on your preferences.
  2. If you find fault with your product after the 30 days cut off (but within six months of owning it), we can replace the item for you. 
  3. If you find a fault after six months of owning the product and prove the defect was present when we delivered it, we'll follow the same processes outlined in point 2.

Warranty Exclusions: Fading due to weather exposure or damage to fabrics through accident, misuse, or negligence. Please refer to the product packaging or website description for care information.

Please Note, you have the same right to get a return or refund if you bought something faulty during a sale. If you ask for a refund on a sale item, you will receive back the amount you paid for. This will be the case even if the sale has ended and the item returned to its original price.


If your order hasn’t been delivered on the expected delivery date, please don’t worry. Please check the tracking details provided with your order. We’re sorry about the inconvenience you might experience and we thank you in advance for your patience and understanding. In you are still having issues please, email us at and we will investigate the matter for you.


If you paid by credit card, a refund may take up to 10 business days for your bank to complete the transaction. For PayPal, refunds will be paid directly into your account, which can take between 3 to 5 days to clear.

Please note, we are not able to refund any postage charges unless there were incorrect or faulty items. We will charge for sending any exchange items by post.
For hygiene reasons, once you open the original packaging, we are unable to refund or exchange any personal care items, unless faulty.

We advise that you ensure the return shipment, as you will be liable for any damage to the goods until we receive them. We also recommend that you use a secure, trackable shipper and retain the proof of sending.

Please email for any question regaurding shipments and returns.